About the Practice Model

The practice model is for case managers who serve children with special healthcare needs and their families. The model supports best practices for high-quality, effective, and consistent case management throughout Texas.

Follow along in the Practice Model Manual

These modules correspond to the chapters in the CSHCN Practice Model Manual. A link to this manual is provided at the beginning of each module.
Image of the practice model manual

Click on a course below to get started!

All ten courses will be released individually. We recommend completing these courses sequentially, starting with Course A.

Continuing Education for Social Workers

Licensed social workers in Texas are eligible for CEUs upon successful completion of the training.

Instructor(s)

The Children With Special Health Care Needs Project

This course is part of the training for the CSHCN case management practice model. This practice model was developed as part of a contract between the Texas Institute for Child and Family Wellbeing (TXICFW) and the Texas Department of State Health Services (DSHS). The purpose of this practice model is to standardize effective case management processes currently used throughout Texas for children with special healthcare needs (CSHCN) and to introduce evidence-based tools and practices where there is a need. The vision is that all case management services for CSHCN and their families are high-quality, family-centered, and culturally responsive.